Processing Time:

• Orders are processed within 1-2 business days after payment is received.
• Orders placed on weekends or holidays will be processed the next business day.
• Shipping Methods and Delivery Times:
• We offer standard shipping, expedited shipping, and overnight delivery options.
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1-2 business days
• Delivery times are estimates and may vary depending on your location and unforeseen delays.

Shipping Charges:

• Shipping costs are calculated at checkout based on the shipping method chosen and the destination.
• Free standard shipping is available for orders over $300.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information.

International Shipping:

• We currently ship only within United States of America and Canada.
• Please contact us at 1 (844) 777 EXOV (3968) for all international orders. Shipping rates and delivery times may vary according to country of order.  
• Customs fees and import duties are the responsibility of the customer.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact us immediately by phone at 1 (844) 777 EXOV (3968) or by email at [email protected]. We will work with the carrier to resolve the issue as soon as possible.

Return Policy

At Exocellure, we proudly guarantee the quality and performance of all our products. If you are not completely satisfied with your Exo-V exosome-infused skincare products, simply return the item(s) within 30 days of your purchase for a full refund (less shipping and handling). Please note that the refund process may take up to ten days to be credited once we have received your return in our warehouse.

Returns and Exchanges:

• All Exocellure products come with a 30-day money-back guarantee, which begins the day your order was shipped.
• Products must be returned in their original condition and packaging.
• Refunds will be issued in the payment form that was received.
• The cost of return shipping is the responsibility of the purchaser if the product packaging is not damaged. Please contact us immediately if you received your shipment and noticed any damages on packaging, please take a video or pictures of the damaged packaging for your record. 
• We will issue an exchange authorization number and provide you with a return shipping labels for all damaged items.

Non-Returnable Items:

• Gift cards, promotional items, and final sale items are non-returnable.

How to Return an Item:

1. Contact our Customer Care Team at 1 (844) 777 EXOV (3968) or by email at [email protected]. to initiate the return process.
2. You will receive a return authorization number and instructions on how to return your item.
3. Pack the item securely in its original packaging and include the return authorization number inside the package.
4. Ship the return package to the address provided by our Customer Care Team.

Refund Process:

• Refunds will be processed within 10 business days of receiving the returned item in our warehouse.
• A confirmation email will be sent once your refund has been processed.
• Depending on your bank, it may take additional time for the refund to reflect in your account.

Return Eligibility:

• Returns will only be processed for orders placed online at www.exocellure.com or with our Customer Care Team through phone.

Return Instructions

• Please include a copy of your packing slip with your return and use a traceable shipping method.

Please Ship all returns to:

USA: Exocellure Dermaceuticals LLC.

6707 NE 117TH Avenue, Suite B-101, Vancouver, WA 98662, USA

Canada: Exocellure Dermaceuticals Corp.

2240 Midland Ave, Unit 103, Toronto, ON, M1P 4R8, Canada

Still have questions?

Call us at 1 (844) 777 EXOV (3968) or email us at: [email protected].